FAQs

Where can I find my order number?

When you made your purchase, an email was sent to you thanking you for your purchase. In that email is the order number.

Will I get notified when my order ships?

Yes! An email will be sent to you to tell you that your order has been shipped. It will also have a tracking number.

Why is shipping taking so long?

Domestic USA Shipping times are estimated at 7-10 days. At the moment, we DO NOT ship outside the USA. We are working on it though! Canada and International Shipping times are estimated at 10-30 days. We work hard to find that sweet spot of the lowest shipping rates and the quickest shipping times. 

If it is a holiday season, take a deep breath with us. We know the shipping will take longer than average.

See more at our shipping policy page.

 

What if I forgot to add the custom name?

Snap! Send us an email or give us a call. 720-799-8080 or rilexcustomworks@gmail.com

If we notice before you do that you have forgotten to include those notes, we will be trying to reach out to you by phone and/or email. 

What if I need my order sooner?

We can offer expedited shipping for $25 per item. 

Do you sell my information?

Heck no. We don't believe in doing that. Your data is yours.

What brands of shirts do you carry?

We carry the popular brands. Our primary shirts are Bella Canvas 3001 and Gildan 5000. We have access to nearly any kind of shirt. If you would like a design on a specific brand, please call or email us. We can send you a mock up of the design on that shirt and get you the updated price to review.

I got my order, but the customization is wrong. What do I do?

Call us or email us as soon as you can. 

720-799-8080 or rilexcustomworks@gmail.com

My package got lost in the mail! What do I do?

We are so sorry to hear that! In your shipping notification email, that tracking number will tell you who is the parcel carrier (USPS, UPS, DHL, etc). You will need to contact them directly about the order. We cannot be responsible for lost or stolen packages once they are shipped from our store. 

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